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- Establishes the Quality Policy.
- Ensures Quality Objectives are established at relevant functions and levels in the organization.
- Ensures that appropriate communication channels are established within the organization and that communication really takes place.
- Engages stakeholders.
- Encourages active feedback from people to ensure continuing involvement.
- Defines and communicates the responsibility and authority to implement and maintain a quality approach so that employees are clear about their involvement and how they are expected to contribute to the organization’s mission, vision and objectives.
- Empowers self-management by providing ongoing information about the surrounding environment.
- Defines and communicates work in terms of outcomes, example expected results, and the expectations about the person’s role in achieving the outcomes.
- Provides the necessary feedback on role performance.