QM-05 150 150 CloudGovCo
  • Establishes the Quality Policy.
  • Ensures Quality Objectives are established at relevant functions and levels in the organization.
  • Ensures that appropriate communication channels are established within the organization and that communication really takes place.
  • Engages stakeholders.
  • Encourages active feedback from people to ensure continuing involvement.
  • Defines and communicates the responsibility and authority to implement and maintain a quality approach so that employees are clear about their involvement and how they are expected to contribute to the organization’s mission, vision and objectives.
  • Empowers self-management by providing ongoing information about the surrounding environment.
  • Defines and communicates work in terms of outcomes, example expected results, and the expectations about the person’s role in achieving the outcomes.
  • Provides the necessary feedback on role performance.