Availability Explained

Availability Explained 150 150 CloudGovCo

Availability is the level of service expected:

  • Up time
  • Response time
  • System recovery time from an outage
  • Degree of data recovery from an outage

Availability is the required level of responsiveness of programs, services and information being provided by the information system to support the stated mission.

It covers up time, the response time online, and business continuity from an outage or data loss.

The availability is usually specified in a Service Level Agreement (SLA).